Laptop, mug and phone on a desk

Case study · Operations automation

Email intake for testers (jobs@)

An hourly routine that reads a shared jobs mailbox, logs each tester report with date, sender, page and problem, and files it for the build team.
Penny Tallybright, our office (estimator / admin) bee

How it was done · told by Flick Folderly

No lost bug reports

  1. 1

    The problem

    Bug reports from testers arrived by email and got lost in a busy inbox.

  2. 2

    The bees make a plan

    An hourly routine that reads a shared jobs mailbox, logs each tester report with date, sender, page and problem, and files it for the build team.

  3. 3

    Build

    • Defined the bug-report format
    • Connected the mailbox read-only
  4. 4

    Test

    Scheduled an hourly check that writes to a shared log

  5. 5

    Where it stands

    Running every hour. The log is ready for the first tester reports.

The technology we used

Named, because we really use it.

  • Microsoft Outlook / Microsoft 365
  • Grok Bot automation
  • Markdown

Technology names are text only. Naming a vendor is not a partnership or sponsorship claim.

Laptop, mug and phone on a desk

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We build. You win.™

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